Web Hosting FAQ

• How long will it take to set up my hosting package?

Your hosting package is automatically set up for you straight after purchase so you can get started right away. What are your data centres like and where are they based? Our state-of-the-art data centres offer the latest in security technologies and are manned 24/7, ensuring your data and websites are secure and monitored at all times. We have a resilient national network and enterprise level cloud platform so you get the best possible hosting experience. They are based in Reading, UK and Dallas, USA. Is your hosting green? Yes: all our servers run on 100% renewable energy, and we can boast a PUE of 1.12. PUE stands for power usage efficiency, and lower is better.

• What kind of support do you offer?

We have a range of guides and tutorials available for you via our support database. We also provide personal support just for you via your control panel. All our support is UK based and we never outsource it, meaning you’re always speaking to someone who understands our services and platforms inside out.

• Which programming languages and frameworks can I use?

You can use whichever programming languages and frameworks you like. Please get in touch if you want to double check if specific legacy versions are supported.

• Should I pick Windows or Linux?

You can choose to host your website on either our Windows or Linux platform. If you’re not sure which to pick, go for Linux as it’s industry standard and supports a wider range of languages and software. If you need help deciding which package to go for or more details, please get in touch with our friendly team.